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Cut CXM costs by 45%. Delight your customers
Impactful surveys | Real-time analytics | Enhanced NPS | Award-winning platformOur CXM platform cuts costs and boosts NPS
45% reduction of CXM costs
7 point increase in Net Promoter Score
15% increase in Customer Satisfaction
What we have created is more than just a customer feedback platform. It is a solution that empowers businesses to listen, understand, and act on the voice of their customers, employees, and other stakeholders. With dropthought, it's all about transforming feedback into value and value into growth.
Every day, we get more feedback than we ever did when using paper comment cards. Moreover, this app's ability to organize unorganized data is a great benefit. The analytics are endless, and the customer really seems to enjoy the convenience of this app!
A Leading Hospitality Firm
I think DropThought is extremely useful. It enables students to provide candid and uninhibited feedback in a two-way setting. Most other systems are only one-way.
A private research university in the USA
The successful launch of our new reading tablet stands as a testament to the extraordinary efforts of the BCT teams in Santa Clara, Chennai, and Taipei. Their diligent work at every level ensured quality control and a seamless launch, despite tight deadlines. Their pivotal role in this achievement is highly commendable, and their continued support gives confidence in future successes. Congratulations and sincere gratitude to the teams for their dedication.
One of the Largest Book Retailers in the USA
The level of support from Bahwan CyberTek’s customer success team has been incredible! Their frequent visits to the facilities to ensure everything is working properly show their unwavering commitment to excellence.
One of the World’s Leading Food Retail Chain, US
How a public health department improved its Covid-19 control management using dtWorks and dropthought
How a major book retailer achieved a 23% improvement in Net Promoter Score (NPS).
How Bahwan CyberTek implemented an e-services platform for a housing & urban development authority in the Middle East.
How a global hospitality enterprise improved feedback redressal and customer satisfaction.
How a public health department improved its Covid-19 control management using dtWorks and dropthought
How a major book retailer achieved a 23% improvement in Net Promoter Score (NPS).
How Bahwan CyberTek implemented an e-services platform for a housing & urban development authority in the Middle East.
How a global hospitality enterprise improved feedback redressal and customer satisfaction.
How a public health department improved its Covid-19 control management using dtWorks and dropthought
Personalization at Scale: Customizing Experiences Through Feedback-Driven Insights
Emotional Connections Through Sentiment Analysis
The Power of Digital Tools
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